Policies

Hope Kids NY and its organizers act on a purely voluntary basis and do not receive any compensation for the services offered or provided herein. We rely on third party volunteers to provide tutoring services. We rely in good faith on the information tutors have provided us about their backgrounds, credentials, qualifications, abilities, and aptitudes, which we have not independently sought to verify. We do not guarantee any educational results. We have instructed our tutors not to seek in person contact with students, as well as to not record lessons with their students unless they have the express written permission of those students and their legal guardians. However, we do monitor the interaction between tutors and students for training purposes, and we rely upon the tutors to comport themselves appropriately within the bounds of our policies and any applicable law. If at any point, we determine that a tutor has violated our policies, the tutor will be removed from our program. Please let us know if you suspect or know of any such violations immediately.

 

Limitation of Liability

To the maximum extent permitted by law, Hope Kids NY, its organizers, representatives, tutors, and agents will not be liable for any direct, incidental, special, consequential, punitive, or multiple damages, or loss of any kind, whether incurred directly or indirectly, resulting from your use of Hope Kids NY, its services, or those provided tutors affiliated with Hope Kids NY.

 

Choice of Law

Except to the extent they are preempted by U.S. federal law, the laws of New York, other than its conflict-of-laws principles, govern these Terms and any claims and disputes (whether contract, tort, or otherwise) arising out of or relating to these Terms or their subject matter.

Privacy Policy

Whether you are a tutor, student, family, or educational professional, we are glad to have you as part of our community at Hope Kids NY (“we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our notice, or our practices with regards to your personal information, please contact us at hopekidsny@outlook.com.

 

When you visit our website hopekids.org, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and services.

 

This privacy policy applies to all information collected from your interaction with our website (hopekidsny.org), our signup forms, our emails, and our social media accounts.

 

1. What information do we collect?

We collect certain information from you (our volunteer tutors, our students and our students’ families) to conduct a variety of activities related to our objective of arranging matches between volunteer tutors and students in need of tutoring. We collect:

Information provided by you during signup. This information includes, but is not limited to: names, email addresses, phone numbers, academic needs, academic skills, and meal plan eligibility.

Information provided about you by other users. Volunteer tutors may provide us information about changes in students’ academic needs. Likewise, students and students’ families may provide us information about a volunteer tutor’s fit for them or for their student.

2. How do we use your information?

We use personal information collected from you:

To deliver services to you. We and/or the volunteer tutors may use your information to provide you with the requested service.

To communicate with you. We and/or the volunteer tutors may use the personal information you send to us for our communication purposes. You can opt-out of our outreach emails at any time.

To respond to your inquiries and to offer support. We and/or the volunteer tutors may use your information to respond to your inquiries and solve any potential issues you might have with the use of our services.

To request feedback. We and/or the volunteer tutors may use your information to request feedback and to contact you about your use of our services.

To improve our matching service. We and/or the volunteer tutors may use your information to identify usage trends, to evaluate and improve our services, and to evaluate and improve the effectiveness of our matching system and related outreach efforts.

To enforce our terms, conditions and policies.

3. Will your information be shared with anyone?

We will share your information with third parties:

To report on our service’s performance. In the event that we share general statistics about our service’s performance with third parties or with the public, no identifiable personal information will be included. We will only include your personal information in such reports if we receive your express written consent (or, if needed, the consent of your parent or guardian).

To perform other activities with your consent. We may process your data if you have given us specific consent to use your personal information for a specific purpose.

To fulfill legal obligations. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or other legal processes.

To protect student safety. If a student reports to Hope Kids NY events or circumstances that involve a threat to their safety, Hope Kids NY will convey those events or circumstances to the relevant agencies of New York State. As part of this reporting, Hope Kids NY will provide the student’s personal information as necessary.

4. Do we use cookies and other tracking technologies?

We use third party partners to conduct a variety of activities related to our objective. These third parties may use cookies and other tracking technologies to maintain their respective services.

5. What rights do students’ parents and legal guardians have?

Students’ parents and legal guardians can email hopekidsny@outlook.com in order to:

  • Review the personal information collected from their child.

  • Revoke their consent and refuse the further use or collection of personal information from their child.

  • Request the deletion of their child’s information. See What are your privacy rights? for more information about the deletion process.

6. How long do we keep your information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

7. Which third party services do we currently use?

 

Please find below a description of our current partnerships with third parties names, as well as their contact information:

TutorBird: Platform which centrally manages our students and tutors schedule, creating a streamlined and automated  process, and place for families to reschedule their own lessons

Aplos: Donor management software

Mailchimp: Our email delivery system

Social Media: Instagram and Facebook

Volunteer tutors (Provide tutoring for students)

Contact information will be provided to students and students’ families after signup.

8. What are your privacy rights?

If you would at any time like to review or change the information we associate with you, please email us at hopekidsny@gmail.com. If you would like to unsubscribe from emails we send through third party marketing services, you may click the unsubscribe button at the bottom of those emails.

At your request, we can delete your information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, enforce our Terms of Service and/or comply with legal requirements.

9. Do we update this policy?

Yes. We may update this privacy policy from time to time to stay compliant with relevant laws, and to reflect any changes to our services. At such a time, we will change the “last updated” text at the bottom of this policy. Significant changes will also be communicated via email to our volunteer tutors, students, and students’ families.

10. How can you contact us about this policy?

If you have questions or comments about this policy, you may email us at hopekidsny@outlook.com.

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